IT Support Engineer

As an IT Support engineer within SFI Markets you will be responsible for providing first and second-line support to all users on a day-to-day basis. In this job, you are working closely with our Head of IT on ongoing projects. You will interact regularly with our front office on trade-related matters. It is important that you act proactively and take responsibility for your own work. There is plenty of room for personal input and ideas.

RESPONSIBILITES

• Manage systems administrations for Azure AD, Microsoft 365, and OneDrive

• Help administer AWS services including S3 Buckets, Route 53, EC2 instances

• Manage office telephony including call recording systems

• Setup and provisioning of users’ hardware including computers, laptops, phones, etc.

• Maintain backup systems and verify backup reliability

• Ownership of incidents and requests, including interactions with external providers

• Maintenance and monitoring of assigned scripted automated tasks

• Responsible for providing first-line support to users on a day day-to-day basis

• Configuration and maintenance of software, hardware, network, print, and telephony

• Managing and maintaining accurate logs on support requests

• Minimum 2 years of work experience in a similar role

• BSc degree in Computer Science or HBO in a related technical field or equivalent practical experience

• Extensive knowledge and problem-solving ability with Microsoft systems administration, Microsoft Office365 and related software and systems

• Experience with scripting in PowerShell, bash, or Python is desirable

• Pro-active, self-starter, and approachable

• Living in the Netherlands, working predominantly at the Amsterdam office

• Fluent in English

COMPENSATION AND BENEFITS

• Competitive remuneration package

• Pension scheme contributions

• Strong focus on personal and professional development