IT Support Engineer

We're looking for a proactive, analytical and ambitious IT Support Engineer who loves to work - and play - hard to join our IT Team at SFI Markets in Amsterdam. The ideal candidate is someone who is not only fluent in English but who is also very excited about the idea of supporting our trading floor.

Job description
As an IT Support engineer within SFI Markets you will be responsible for providing first and second-line support to all users on a day-to-day basis. In this job, you are working closely with our Head of IT on ongoing projects. You will interact regularly with our front office on trade-related matters. It is important that you act proactively and take responsibility for your own work. There is plenty of room for personal input and ideas.

You will be responsible for:

• Manage systems administrations for Azure AD, Microsoft 365, and OneDrive
• Help administer AWS services including S3 Buckets, Route 53, EC2 instances
• Manage office telephony including call recording systems
• Setup and provisioning of users’ hardware including computers, laptops, phones, etc.
• Maintain backup systems and verify backup reliability
• Ownership of incidents and requests, including interactions with external providers
• Maintenance and monitoring of assigned scripted automated tasks
• Responsible for providing first-line support to users on a day day-to-day basis
• Configuration and maintenance of software, hardware, network, print, and telephony
• Managing and maintaining accurate logs on support requests

• Minimum 2 years of work experience in a similar role
• BSc degree in Computer Science or HBO in a related technical field or equivalent practical experience
• Extensive knowledge and problem-solving ability with Microsoft systems administration, Microsoft Office365 and related software and systems
• Experience with scripting in PowerShell, bash, or Python is desirable
• Pro-active, self-starter, and approachable
• Living in the Netherlands, working predominantly at the Amsterdam office
• Fluent in English

Additional knowledge and skills:

• Understanding of networking and telecom is advantageous
• Knowledge of one or more of the following is a plus: SQL, JavaScript, PHP, C#
• Experience with public cloud provider services is helpful
• Affinity with trading is desirable, but not essential